Is this Zermatt City Centre hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zermatt City Centre hotel have a swimming pool?

Yes, this Zermatt City Centre hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zermatt City Centre hotel?

Best-rates for the Zermatt City Centre hotel starts from $490 per night with includes Spa, Fireplace/Heating, Internet, Laundry, Pool, Skiing, Wellness Facilities, Restaurant, Guest Services, Child Friendly, TV, Accessibility, Security/Safety, Breakfast, Kitchen, Balcony/Terrace, Sports/Activities, Bedding/Linens, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zermatt City Centre hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zermatt City Centre hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zermatt City Centre hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zermatt City Centre hotel?

Based on the information reported by the owner or manager, the Zermatt City Centre hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zermatt City Centre hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel | Hotel in Zermatt

| 10.0 (218 Reviews) | 1 Bathroom

Zermatt City Centre Hotel | SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Hotel in Zermatt City Centre, Zermatt

Luxury hotel with a full-service spa, 8-minute walk to Matterhorn Museum
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers 4 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, hair dryers, and children's robes.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Balcony/Terrace

Accessibility

Security/Safety

Sports/Activities

Bedding/Linens

Skiing

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Toilet paper

Bathrobes

Hair dryer

Towels

Soap

Shampoo

Children's robes

Bedroom

Hypo-allergenic bedding

Heating (climate-controlled)

Bed sheets

Phone

Safe

Soundproofing

Children's slippers

Individually furnished

Individually decorated

Desk

Slippers

Heated floors

Breakfast

1 bar

1 restaurant

Free buffet breakfast available daily 7:00 AM–10:30 AM

Electric kettle

Minibar

Espresso maker

Parking

No onsite parking available

Ski shuttle nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

This property does not have elevators

Hardwood flooring in room

Activities

Ice skating

Cross-country skiing

Sledding

Bicycle rentals

Snowboarding

Mountain biking

Skiing

Rock climbing

Ski lifts

Snowshoeing

Mountain climbing

Hiking/biking trails

Sauna

Full-service spa

Fitness center

Arcade/game room

Indoor pool

Steam room

Helicopter/airplane tours

Billiards/pool table

Entertainment

Cable channels

70-cm flat-screen TV

General

Front-desk safe

Lockers available

English

French

German

Smoke-free property

Fireplace in lobby

Guest Services

Soundproofed rooms

In-room child care (surcharge)

Indoor pool

Arcade/game room

Porter/bellhop

Tour/ticket assistance

Multilingual staff

Concierge services

Ski storage

Dry cleaning service

Luggage storage

Front desk (limited hours)

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Garden

Pool sun loungers

Terrace

Spa

Massage/treatment rooms

Sauna

Body scrubs

Spa open daily

Body treatments

Body wraps

Manicures and pedicures

2 treatment rooms

Steam room

Massage - sports

Facials

Massage - hot stone

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:00 pm contactless check-in available late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are available for chf 150.0 per day.

Payment Policy

Pet fee: chf 20 per pet, per night rollaway bed fee: chf 150.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total pets food and water bowls are available pets allowed for an extra charge of chf 20 per pet, per night welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

William

Oct 12, 2025 07:15:00 PM

Review Score: 10

Summary: Great rooms, exceptional staff. Also the gym is top notch with a great selection of equipment.

See All Reviews

Room Arrangement

Room Info	Facilities
Junior Suite Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Daily housekeeping, Separate sitting area, Bathtub only, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Penthouse Room Size: m² 3 King Beds	General Dining table, Fireplace, Number of bathrooms - 3, Limited housekeeping, Number of living rooms 1, Separate dining area, Private bathroom, Separate bathtub and shower, No rollaway/extra beds, Weekly housekeeping provided, No cribs (infant beds), Number of bedrooms - 3, Separate sitting area, Iron/ironing board, Bed count maximum 3, Bed count minimum 3
View Junior Suite Room Size: m² 2 King Bed and Twin Sofa Bed	General Private bathroom, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Daily housekeeping, Separate sitting area, Bathtub only, Number of living rooms 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
The High Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Daily housekeeping, Bathtub only, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Cottage Room Size: m² 3 King Beds and Twin Trundle Bed	General Dining table, Fireplace, Number of bedrooms - 2, Shower only, Limited housekeeping, Number of bathrooms - 2, Separate dining area, Number of living rooms 2, Private bathroom, No rollaway/extra beds, Weekly housekeeping provided, No cribs (infant beds), Separate sitting area, Iron/ironing board, Bed count maximum 3, Bed count minimum 3
Friends & Family View Suite Room Size: m² 3 King Beds and Twin Sofa Bed	General Private bathroom, Separate bathtub and shower, No rollaway/extra beds, Number of bedrooms - 2, No cribs (infant beds), Daily housekeeping, Separate sitting area, Bed count maximum 3, Number of living rooms 1, Number of bathrooms - 2, Bed count minimum 3
Friends & Family Ground Floor Room Size: 398 square feet m² 2 Queen Bed and Twin Sofa Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Ping - 11, Square meters - 37, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Square feet - 398, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
View Double Room + Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Daily housekeeping, Bathtub only, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Luxury Suite Ground Floor Room Size: 861 square feet m² 2 Queen Bed and Twin Sofa Bed	General Rollaway/extra beds (surcharge), Square meters - 80, Number of bedrooms - 1, Ping - 24, Square feet - 861, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Friends & Family Suite + Room Size: m² 2 King Beds	General Rollaway/extra beds (surcharge), Private bathroom, Separate bathtub and shower, Number of bedrooms - 2, No cribs (infant beds), Daily housekeeping, Separate sitting area, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Bed count minimum 2, Bed count maximum 2
View Apartment Room Size: m² 3 King Beds and Twin Bed	General Dining table, Fireplace, Number of bedrooms - 2, Limited housekeeping, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Private bathroom, Separate bathtub and shower, No rollaway/extra beds, Weekly housekeeping provided, No cribs (infant beds), Separate sitting area, Iron/ironing board, Bed count maximum 3, Bed count minimum 3
View Double Room Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Daily housekeeping, Bathtub or shower, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Suite Room Size: m² 2 King Bed and Twin Sofa Bed	General Dining table, Fireplace, Number of bedrooms - 1, Number of living rooms 1, Separate dining area, Number of bathrooms - 1, Private bathroom, Separate bathtub and shower, No rollaway/extra beds, No cribs (infant beds), Daily housekeeping, Separate sitting area, Bed count minimum 2, Bed count maximum 2
Double Room Room Size: m² 1 King Bed 2 Twin Beds	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Daily housekeeping, Bathtub only, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Double Room + Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Daily housekeeping, Bathtub only, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Double Room Ground Floor Room Size: 291 square feet m² 1 Queen Bed	General Ping - 8, Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 291, No cribs (infant beds), Garden view, Square meters - 27, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1